Support
Questions about connecting, your account or your data: write to us and a person will answer.
How to reach us
Email: [email protected].
Telegram: @KovraVPN_bot, our bot.
To help us answer faster, tell us the email or Telegram account you signed up with, your device and what exactly happens. Never send passwords, codes or card details.
Frequently asked questions
How do I sign in to the Kovra app?
Open your Kovra account on the website, open the menu of the device you want to use and tap “Code for the app”. In the app, tap “Sign in with a code from your account” and type the code. It works once and for ten minutes.
Other apps that import a subscription link use the device’s link from the same menu.
The connection does not work. What should I do?
Check that your internet works with the connection turned off, then try another location. If it still does not work, write to us and tell us the location and what you see.
How do I delete my account?
Open the account deletion page. What is deleted and when is described in the Privacy Policy.
Is the Kovra app free?
Yes. The app is free; it connects with the access in your Kovra account.
What data is kept?
What we keep, why and for how long is in the Privacy Policy.
Documents
Privacy Policy: what data we keep and why.
Terms of Service: the rules for using the service.